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Connecting Emotionally with the Established Patient: Middle of the Appointment Once you are started and mid-stream of treatment with a patient, it is easy to concentrate so much that you neglect to maintain the emotional connection you created at the beginning of the appointment. To the patient, the need for remaining emotionally connected never stops! . . . keep reading The Five Critical Mistakes Almost Every Dentist Makes I am amazed sometimes at the ineptitude of dentists, in general, in areas where they should know better. Thankfully most of my members are wise enough to NOT make these mistakes that are so basic, yet often overlooked. Still, look over the list to see where you could improve. Note it is the things you have omitted, the ones that you aren't doing-"The Nots"- that are the critical errors. . . . keep reading Connecting Emotionally with the Established Patient: Start of the Appointment There are three distinct and important times to connect emotionally with your patient during a treatment visit. These three are the start, the middle and the end of the appointment. . . . keep reading What is the First Step in Getting Patients to Say Yes? What is the first step in getting patients to say yes? The answer may surprise you. . . . keep reading More on Stress Give yourself only so much time to fret over set backs. Compartmentalize the stressor; cut off how much energy you give it to upset you. Set backs happen. It is the ability to recover quickly that marks the successful. Yes, it would be easier to wallow and say woe is me, but the truth is that you can't afford to stress over the set backs that occur in life and practice. . . . keep reading More